Notes towards a Chat Service
- Chat tools divide discussion by "channel"/"room"
- A channel is an undifferentiated sequence of remarks.
- Social dynamics in small channels: don't interrupt the current channel discussion even if you have another discussion to raise that would be within the channel's purpose.
- Conversations are bimodal: short bursts of generally-interesting remarks, or long chains of interrun responses. Not much middle ground. (Think meme channels vs discussion channels.)
- Small groups + robots: the robots interrupt things anyways, because they're robots.
- Social dynamics in large channels: it's moving too fast to really track, unless it's the only thing you're doing.
- Per-social-circle UI modality makes it awkward to engage with multiple discussions at a time unless they all happen in the same place.
- Universally poor respect for consent.
- Pricing/business model issues:
- A channel is a group of distinct discussions, plus a jumping-off point for new discussions.
- A user viewing a channel sees an overview of the ongoing discussions (maintained automatically or semi-automatically) along with lists of their active participants, and any initial remarks that could lead to a new discussion.
- A user can join an ongoing discussion and see the remarks to date, or duck out of it to see the summary again.
- A user can leave an ongoing discussion to indicate that they no longer expect to participate and may not respond to things said.
- Conversations "age out" of channels after they fall silent.
Aged out conversations are still visible in archives and in the participants' clients, and necroposting brings them back.
New remarks to the channel appear as "prompts."
- Responding to a prompt creates a conversation.
- Prompts age out (quickly) if not responded to.
- Allow multiple concurrent discussions within the same nominal channel with minimal crosstalk/confusion.
- Insulate conversations from accidental interruptions, while making it easy to intentionally participate.
- Closer model to rooms full of people.